Jaipur, May 29: Rajasthan Chief Minister Bhajanlal Sharma conducted an inspection of the Rajasthan Sampark Helpline 181 at the state secretariat in Jaipur on Thursday. During the visit, he personally interacted with citizens over the phone, listened to their issues, and directed officials to provide immediate solutions.
The Chief Minister aimed to understand whether government schemes and services were reaching the public effectively by directly communicating with complainants.
In one conversation, he spoke with a young man named Prince from Kherabad in Kota district, asking, “I am Bhajanlal Sharma, what is your problem?” The complainant was initially taken aback upon hearing the Chief Minister’s voice but quickly shared his concerns regarding electricity supply. The Chief Minister promptly instructed officials to resolve the issue and assured the complainant that it would be addressed swiftly.
Similarly, Puni Ram from Ramgarh Pachwara in Dausa district raised a complaint related to land leases. Bhajanlal Sharma responded, “I have already visited your village, and instructions have been given regarding your matter.” This reassured the complainant.
Hemraj from Arai in Ajmer district informed the Chief Minister about water issues in his area. The Chief Minister took detailed notes and directed the relevant department to take immediate action.
Bhajanlal Sharma emphasized that the Rajasthan Sampark Helpline is becoming an effective medium for resolving public grievances. He mentioned that senior officials from various departments have been instructed to regularly visit the helpline center to strengthen the system.
During the inspection, the Chief Minister reviewed the helpline’s operations, the complaint registration process, and the monitoring system. He urged officials to gather feedback from staff regularly, encourage those performing well, and ensure robust monitoring of complaint resolutions.
The Chief Minister stressed the importance of timely and satisfactory resolutions for every complainant’s issue.