Jaipur, May 28: Rajasthan Chief Minister Bhajanlal Sharma visited the Rajasthan Sampark Helpline 181 at the state secretariat in Jaipur on Thursday. During the visit, he personally interacted with citizens over the phone, listened to their issues, and instructed officials to resolve them promptly.
The Chief Minister aimed to understand whether government schemes and services were reaching the public effectively by directly communicating with complainants. In one conversation, he spoke with a young man named Prince from Kherabad in Kota district, asking, “I am Bhajanlal Sharma, what is your problem?” The complainant was initially surprised to hear the Chief Minister’s voice but quickly shared his electricity supply issue. Bhajanlal Sharma immediately directed officials to address the matter and assured the complainant that it would be resolved soon.
Similarly, Pooniram from Ramgarh Pachwara in Dausa district raised a complaint regarding land leases. The Chief Minister responded, “I have already visited your village. Instructions regarding your case have been issued.” This reassured the complainant.
Hemraj from Arai in Ajmer district informed the Chief Minister about water issues in his area. The Chief Minister took detailed notes and instructed the relevant department to take immediate action.
Bhajanlal Sharma stated that the Rajasthan Sampark Helpline is becoming an effective medium for resolving public issues. He mentioned that senior officials from various departments have been directed to regularly visit the helpline center to strengthen the system further.
During the inspection, the Chief Minister reviewed the helpline’s operations, complaint registration process, and monitoring system. He urged officials to gather feedback from staff, encourage those performing well, and ensure robust monitoring of complaint resolutions.
The Chief Minister emphasized the importance of timely and satisfactory resolution of every complainant’s issue.